Universal Terms

You will be informed of the total charge to your credit/debit card before you complete your purchase. When you have completed your purchase you should write down the booking confirmation number. You will be sent a confirmation email and you should check the bookings details immediately. If you have any queries please contact 01479 810725 within 24 hours. You should print out the booking confirmation and present this along with proof of identity at the Aviemore Booking Office to collect your tickets. If you are unable to print out the booking confirmation you must tell the Booking Office the booking confirmation number and provide proof of identity to collect your tickets. The Strathspey Railway Company Privacy Policy forms part of the Terms and Conditions and you should read and understand these prior to completing the booking, as completion of the booking signifies your agreement. For changes to your online order please call 01479 810725. Changes in bookings will be subject to an administration charge of £5.00 per order. Our Santa Express service has an admin charge of £10 per order. Refunds or exchanges of tickets will only be considered up to 7 working days prior to the booked date of travel, and will be at the discretion of the Strathspey Railway Company. Whilst every effort will be made to operate the published train services, the Strathspey Railway does not guarantee that trains will depart or arrive at the times stated and reserves the right to cancel, alter or suspend any train without notice. Liability for any loss or delay cannot be accepted.

Using Your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to: (a) administer the website; (b) improve your browsing experience by personalising the website; (c) enable your use of the services available on the website; (d) send to you goods purchased via the website, and supply to you services purchased via the website; (e) send you email notifications; (f) send to you our marketing communications newsletter relating to our business which we think may be of interest to you by post or email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications by clicking on the unsubscribe link on the marketing email). (g) deal with enquiries and complaints made by or about you relating to the website; Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We may transfer your data to third party organisations or contractors within or outside the European Economic Area for the purpose of the conduct of the business of the Strathspey Railway. This could include companies such as MailChimp who we may use to assist with our marketing operation. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider, Lloyds Bank. You can review the Lloyds privacy policy at their web site. We will share information with Lloyds only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Your Rights & Third Party Websites

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: (a) the payment of a fee (currently fixed at £10.00); and (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by using the unsubscribe link in the marketing emails or by sending an email to information@strathspeyrailway.co.uk stating that you wish to unsubscibe from marketing newsletters from the Strathspey Railway.

Strathspey Railway Company Privacy Policy

(1) What information do we collect? We may collect, store and use the following kinds of personal information: (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation); (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including Name, address, postcode, and purchase history); (c) information that you provide to us for the purpose of registering with us (including name and email address); (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including name and email address); (e) any other information that you choose to send to us; A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users‘ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google”s privacy policy is available at: http://www.google.com/privacypolicy.html. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Updating Information, Contact & Allergies

Please let us know if the personal information which we hold about you needs to be corrected or updated. If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to information@strathspeyrailway.co.uk or by post to Strathspey Railway Company, Aviemore Station, Dalfaber Road, Aviemore, Inverness-shire. PH22 1PY. Please ensure that you have listed any allergies or other requirements in the Comments box.

Disclosures, Security Of Your Personal Information & Policy Amendments

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any legal proceedings or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); Except as provided in this privacy policy, we will not provide your information to third parties. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. We do not store credit card details nor do we share customer details with any 3rd parties except for subcontractors or organisations which are used to assist in the conduct of the business of the Strathspey Railway Company. These may be within or outside the European Economic Area. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website). We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.