I have booked online, is my confirmation number my travel ticket?
I didn’t receive my online booking email confirmation - what should I do?
I can’t print my email confirmation, can I show you on my phone or tablet?
What time does the ticket office open?
0930 – 1630 on operational days only.
Main office 7 days 0900-1630.
I need to make a change to my booking - how do I do it?
We have to cancel our booking, will we be charged an admin fee and will we get a refund?
There is no admin fee for changes to bookings.
Do you offer discounts for groups?
Do we have to pre-book tickets?
All meals and special events must be pre booked at all times.
Bookings close 24 hours in advance of departure date for Light Lunch and Afternoon Teas. Sunday Lunch and Evening Dining bookings close 3 days in advance to allow the food to be ordered.
Menu choices for Evening Dining and Sunday Lunch must be submitted at least 3 days prior to travel.
Standard travel only can be purchased at ticket offices.
When can I book Santa Express tickets?
What age is a senior ticket applicable to?
Do I need to purchase a ticket for my baby?
Adult £15 return
Under 5,s free but must get a ticket
Family £37 (2 adults and 2 children. 5-15.)
1st class are all inclusive price.
Armed Forces (Defence Discount Service)
Blue Light Card
The Scottish Police Recreation Association
ATOC (Train Operating Company Staff)
Association of Scottish Visitor Attractions (ASVA)
Instructions and conditions of discounts for all groups have been issued to the companies. Please refer to your company for full details on the discount available to you.
Please note that any concessionary fares will not be applicable to special events, dining on board, or tours and packages ticket purchases.
What Is The Price Of Upgrading To First Class?
What do I do if I'm looking to get tickets from Boat of Garten or Broomhill Stations and the Ticket Offices are shut?
Dogs and Bikes
Bring your bikes on board for free and explore this amazing area! We also welcome dogs aboard our services for just £1- though for health & safety reasons they cannot sit in First Class or dining areas!
Tel: 01479 810 725
Strathspey Railway Company
Company Number : SC049011