FREQUENTLY ASKED QUESTIONS

I have booked online, is my confirmation number my travel ticket?

No. Please take note of your confirmation number, but you must also bring along your confirmation email to our ticket office on your booked date of travel. We will exchange this for your travel tickets.

I didn’t receive my online booking email confirmation - what should I do?

Please ring the office on 01479 810725  or email enquiries@strathspeyrailway.co.uk and we can check your booking and resend your confirmation.

I can’t print my email confirmation, can I show you on my phone or tablet?

Yes, you can show us your email confirmation on any medium at our ticket office.

What time does the ticket office open?

The ticket office is open from 9am until 4.30pm on days our trains are running. Our main office is open Monday to Friday, 9am until 4.30pm.

I need to make a change to my booking - how do I do it?

Please ring the office on 01479 810725  or email enquiries@strathspeyrailw.co.uk and we can make any changes for you.
There is no admin fee for changes to bookings.

We have to cancel our booking, will we be charged an admin fee and will we get a refund?

We are happy to fully refund any bookings when the cancellation is made more than 7 days before the date of travel. Within 7 days, the full refund is discretionary.
There is no admin fee for changes to bookings.

Do you offer discounts for groups?

Yes, we have group rates for travel aboard our steam and vintage diesel services – please don’t hesitate to ring our office on 01479 810725 or email us to discuss. Unfortunately, we can’t offer discounts on group meal bookings.

Do we have to pre-book tickets?

All Meals and most Special Events have to be pre-booked and we would recommend that in high season (July to August) you pre-book all travel/dining tickets. At other times, if you are at the station in plenty of time, you should be able to purchase tickets at the ticket office on the day.

When can I book Santa Express tickets?

Santa Express tickets generally go on sale later in the year. Sign up for our newsletter (link available in footer of web page) and add us on Facebook (link also available in footer) for the most up to date information and ticket announcements!

What age is a senior ticket applicable to?

For a Senior ticket you should be 65 or over.

Do I need to purchase a ticket for my baby?

Yes, all passengers on the train must have a ticket no matter how old! Children under 5 travel free and as they have a seat to themselves, you can bring along a car seat to make your journey easier for your baby! Please highlight all Under 5 children travelling with you when booking.

Prices

Travel Prices For 2017 Full Line Return Travel Are:
Adult: £14.25
Child (5-15): £7.15
Senior (over 65): £12.30
Family (2 adults and up to 3 children): £36
Under 5s Travel FREE!

Travel Prices For 2016 Full Line Single Travel Are:
Adult: 11.25
Child (5-15): £5.65
Senior (over 65): £9.75

Special Discounts

Below is an outline of the groups entitled to discount travel on The Strathspey Railway:
Armed Forces (Defence Discount Service)
Blue Light Card
NHS Staff
The Scottish Police Recreation Association
ATOC (Train Operating Company Staff)
Association of Scottish Visitor Attractions (ASVA)
HRA Members
Instructions and conditions of discounts for all groups have been issued to the companies. Please refer to your company for full details on the discount available to you.
Please note that any concessionary fares will not be applicable to special events, dining on board, or tours and packages ticket purchases.

What Is The Price Of Upgrading To First Class?

We have four First Class Compartments aboard our daily steam, Sunday Lunch and Summer Dining services. Each compartment seats a maximum of four people. There is a First Class tab on the booking page and the price includes the compartment, full journey and any food (if applicable).

What do I do if I'm looking to get tickets from Boat of Garten or Broomhill Stations and the Ticket Offices are shut?

If the Station is not manned (which may happen on the rare occasion), please disembark at another Station and purchase your tickets there. You should also inform the Guard on board and they will see you at a later point in the journey and check your tickets then.

Dogs and Bikes

Bring your bikes on board for free and explore this amazing area! We also welcome dogs aboard our services – though for health & safety reasons they cannot sit in First Class or dining areas!